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Help Centre
The UBA Customer Fulfilment Center is a one-stop shop to help you with your inquiries, complaints, and requests for our products and services.
You Speak, We Listen, We Act.
It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.
Contact
If you have an inquiry, request, complaint, or suggestion, please call us at:
+256 800100030 (Toll-Free)
+256 780142329 (Mobile/WhatsApp)
+256417715100 Call Center
OR email cfcuganda@ubagroup.com
UBA Customer Fulfilment Centre
We offer services that meet our customers’ everyday banking needs, such as:
- – Account Balance Inquiries
– Information on UBA products and services
– ATM card block requests
– Card transaction disputes
– Online banking inquiries
– Stop-cheque instructions
– Statement-of-account requests
– Card PIN re-issue requests
– Online banking password resets
– Resolution of complaints that span our different products and services
Customer Feedback Survey
Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.
Click here to get started.
UBA's Policy
This privacy policy regulates how personal information can be used by United Bank for Africa (UBA) Plc and Group of companies.
Read more here
Whistle Blowing
Have you experienced or observed any unethical or unprofessional conduct?
Kindly contact us with the details below. Your confidentiality wishes shall be fully respected.
Mobile: 0753144246 | WhatsApp 0753144246 toll-free +256800306801
Email. whistleblowinguga@ubagroup.com
Help Videos
